Willow Grove Feed Mill Store Policy
CUSTOMER CARE
Willow Grove Feed Mill – Store Policy
At Willow Grove Feed Mill, we are committed to providing high-quality feed and farm supplies with reliable service and honest, local values. Please review our store policies to ensure the best experience for you and your animals.
🚚 Delivery Policy
We offer local delivery within a 160 km radius from Hagersville, Ontario.
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Delivery Fee: $0.80/km from our location (minimum order value may apply)
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Scheduling: Deliveries are usually within 3-5 days.
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Please ensure someone is available to receive the delivery unless arranged otherwise.
🔄 Return & Exchange Policy
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Returns are accepted within 14 days of purchase on unopened, unused products with a receipt.
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Custom feed blends or special orders are final sale and cannot be returned.
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Exchanges are allowed for defective or damaged items—please notify us within 3 days of purchase or delivery.
💳 Payment Policy
We accept:
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Cash
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Credit & Debit (in-store)
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E-transfer or invoicing for farm accounts (must be pre-approved)
All payments are due upon receipt unless prior credit terms are arranged.
📦 Special Orders
We are happy to source specialty items upon request. A non-refundable deposit may be required. Lead times vary by supplier and season.
🐾 Animal Feed Safety
All our feed is stored safely and mixed with care. Please store feed in a cool, dry place and follow any usage guidelines provided. Feed is not for human consumption.
📞 Contact Us
Have a question or need a product recommendation? We’re happy to help.
Phone: 289-260-2452
Email: shanemcleod@hotmail.com
Location: 4870 Highway 6, Haldimand County, ON